The City of Vernon is embarking on an exciting project to redesign Vernon.ca. We are creating a modern, accessible, and resident-focused website that makes it easier for people to find information, access services, and connect with the City.

Building a new website is an organization-wide initiative. Every department contributes to the services and information our community relies on, and your experience can help shape a website that better reflects how residents, businesses, and visitors interact with the City.

Our current website has served the community well, but community expectations and technology have evolved. The new website will focus on:

• Ensuring residents can find information in a streamlined fashion.
• Improving access to City services online.
• Adopting a modern and future-oriented look and feel.
• Using plain language that is easy to understand.
• Providing a better experience on mobile devices.
• Meeting modern accessibility standards.
• Creating a website that is easier for staff to maintain and keep up to date.

As we enter the planning stage of the website redesign, we want to hear from staff across the organization.

Whether you answer phones, work in the field, manage projects, maintain parks, issue permits, support Council, or provide recreation services, you have valuable insight into how residents interact with the City every day.

Your feedback will help us better understand:

• The questions residents ask most often.
• Information that is difficult to find.
• Challenges with the current website.
• Opportunities to improve online services.
• Ideas that could make information easier to access for both residents and staff.